Call Simulator
Tallahassee, Florida
The Call Simulator Platform combines Conversational AI and Generative AI to replace traditional role-play training with a safe, scalable environment for agent training. Fully integrated with call center training software, Call Simulator uses streaming-speech-to-speech technology to provide agents with a realistic, immersive training experience. Call Simulator leverages Generative AI to easily create variability in the call content paired with thousands of “personas”. Every simulation performed within Call Simulator matters and is captured – enabling coaching, feedback, and scoring capabilities at scale.